:root{--primary:#1a73e8;--primary-dark:#1557b0;--primary-light:#e8f0fe;--sidebar-bg:#1a1f36;--sidebar-text:#ffffffd9;--sidebar-width:240px;--sla-ok:#10b981;--sla-warn75:#f59e0b;--sla-warn90:#f97316;--sla-breached:#ef4444;--bg:#f8fafc;--surface:#fff;--border:#e2e8f0;--text:#1e293b;--text-muted:#64748b;--radius:8px;--shadow:0 1px 3px #0000001a, 0 1px 2px #0000000f;--shadow-md:0 4px 6px #00000012, 0 2px 4px #0000000d}*,:before,:after{box-sizing:border-box;margin:0;padding:0}body{color:var(--text);background:var(--bg);font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif;font-size:14px;line-height:1.5}a{color:var(--primary);text-decoration:none}a:hover{text-decoration:underline}button{cursor:pointer;font-family:inherit;font-size:14px}input,select,textarea{font-family:inherit;font-size:14px}.app-shell{min-height:100vh;display:flex;overflow-x:hidden}.show-mobile{display:none}.ticket-card-mobile{border-bottom:1px solid 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